We make every effort to ensure each of candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your purchase.

If your item is damaged or not to your expectations, our return policy is outlined below or you can reach us at pugglewickcandles@gmail.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Returns

Please contact us at pugglewickcandles@gmail.com within  30 business days of receiving your product to initiate a return. If  30 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Exchanges

We only replace items if they are defective or damaged  If you need to exchange it for the same item, send us an email

Shipping

You will be responsible for paying for your own shipping costs if it is due to a mistake on your behalf. Shipping costs are non-refundable.